Service’s from Pool Daddy will always be done correctly the first time and we pride ourselves with honesty and conduct business with integrity. There are things some pool companies do that we would like to warn you about. Here are 5 things some pool companies may do to you.
- Skip your home. Some pool cleaners will skip homes when they are behind schedule. Reputable companies will not skip appointments if they can avoid it. The right company will either reschedule or inform you of the problem and work something out. Some companies, however, will just skip and hope you don’t call the company and ask about it. Check with your pool cleaning service provider if you have been missed or if there was some other issue.
- High turnover rate of employees. Smaller companies tend to keep a close knit group of employees far better than larger companies. Larger companies can afford to train multiple people but often don’t train them past the minimum requirements. You gain a much more intimate relationship with smaller local companies since they tend to take pride and time in training technicians who are trained in the chemistry, engineering, plumbing, and other required fields for proper pool maintenance. Be leery of companies who seem to have new groups of technicians at every visit and ask about the training provided to employees.
- Changing fees or charging more for chemicals. While the expected or agreed upon cost may change depending on the season, services provided, and gas prices, the price shouldn’t randomly increase beyond a discussed flat rate. General chemicals like chlorine shouldn’t change the cost significantly, but special ordered chemicals or products may. Regardless of amount used, a fixed amount should be applied for the use of chemicals.
- Used parts in maintenance. While there may be nothing wrong with a used part (installed for one season, refurbished, etc) some companies may be using parts which are likely to break or malfunction due to age or amount of previous use. Insist upon knowing the age and prior usage of any parts involved in repairs. If they refuse to tell you, there’s a good chance it’s a cheap used part.
- Be aware of regulations. Some states only require tax based information and minimal licensing to open up a pool cleaning and maintenance company and some companies may sub out repairs to other companies. Make sure you are aware of the licensing and any third party companies involved in your pool maintenance, cleaning, and repair. Do your research and don’t be afraid to ask questions.
At Pool Daddy you will receive highly trained technicians who care about providing work done correctly the first time. Check out sites like Angie’s List to read about companies and gather some tips for choosing the right pool cleaners or other service provider.